Frequently Asked Questions
General.
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Volerà accepts payments for online purchases via Visa card, Mastercard, AMEX, Afterpay and Paypal.
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You can check out as a guest or establish a Volerà customer account. You can easily set this up when you place your first order.
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Protecting our clients personal information is a top priority at Volerà. We use Secure Sockets Layer (SSL) technology to protect your online order information. SSL encrypts all information passed from you to from volerawatches.com. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.
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Once you have submitted your order - our picking and packing process begins to make sure that we can get your order to you as soon as possible. Unfortunately, we are not able to allow any further changes to already submitted orders.
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You can contact customer service anytime at volerawatches@gmail.com and they will get back to you as soon as possible.
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Ensure that you have reviewed the estimated shipping times for your area and received a dispatch confirmation email from Volerà. You can track your parcel through the AusPost tracking system on their website. All you will need is the consignment number which can be found on your dispatch confirmation email.
If you have any issues or queries with the receipt of your order please contact volerawatches@gmail.com.
Our Policies
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We offer a 30-days no hassle return & exchange policy:
If a product is damaged or was faulty upon delivery - please let us know as soon as possible. You will need to let us know within 7 days of receipt of the item in order to be eligible for a replacement or refund.
Our return/exchange policy is valid 30 days from receipt of the item. Orders returned after this date will not be refunded or exchanged and may be returned to the customer at their cost. The item does not necessarily have to arrive back to us within 30 days, it simply must have been sent (with proof of postage).
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please send an email to volerawatches@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
We will provide you with instructions of where to send returned goods.
Customers are strongly recommended to get proof of postage when returning goods to avoid "lost package" situations.
Please note that customers are responsible for shipping costs of returned items. When the returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.
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We're so sorry! We have a very stringent quality control process but unfortunately, on very rare occasions, errors may slip through or items may be damaged in transit.
If you've received a product that is defective or has been damaged you must let us know within 7 days. We will always try to resolve the issue as quickly as possible - so the sooner you act, the quicker we can find a resolution. If you let us know after the 7 day period we reserve the right to refuse credit or exchange.
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All of our watches come with a 12 month movement warranty from the date you receive your watch. The warranty covers the watch movement against manufacturers' defects for 12 months from the date of purchase.
Within that period your watch will be repaired free of charge (except for a $19.95 shipping & handling fee) if any issue with the movement occurs. Please note that the warranty does not cover the case, glass or band/strap.
We cannot accept any liability for damage or loss caused in transit. Please note that damage caused through accident, misuse, neglect, inexpert repairs, normal wear and tear or theft is not covered.
Shipping.
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Yes! This is one of the things we pride ourselves on - free worldwide shipping on all orders over 50 USD!
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Our order process is easy! Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address.
A shipping confirmation email should follow after 1 business day.
Please feel free to e-mail the customer service team on (EMAIL) if further assistance is required at any point
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Orders are usually shipped out within one business day of them being placed. Within the US shipping times are between 2 - 5 business days and DO NOT require a signature.
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Yes! We provide tracking information for all orders. You will receive an email update once an order is placed, and a shipping confirmation with the tracking details within one business day.
Please contact our support team at volerawatches@gmail.com if you have any questions.
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GST of 10% is included in the retail price shown for all Australian domestic orders.
International Orders:
As detailed in our shipping policy. Our prices do not include any of your local duties/fees applicable to the importation of garments into your country.
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Please let us know as soon as possible if you have had a change of mind so that we can accommodate your request. In this situation you should e-mail us on volerawatches@gmail.com with your details and leave the rest to us!
How do i set my Watch?
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To set the time on your luxury watch you need to pull the crown out into the second position. Turn the crown clockwise until the hands are in the correct position. Push the crown back to neutral position and screw it back in.
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To set the date on your luxury watch, pull the crown into the first position. Turn the crown clockwise until the date is in the correct position. Push the crown back to neutral position and screw it back in.
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To adjust your luxury watch band, you need to unscrew the links with a tool of your choice. unscrew the links and remove them, adjust the band to the size most suitable to your wrist, place and screw links back.